Tuesday, July 15, 2014

Online business transactions are covered under Consumer Protection Act, 1986

1. All business transaction by consumers, whether online or otherwise, is covered under Consumer Protection Act, 1986 and complainants can approach various Consumer Fora i.e. District Consumer Forum, State Commission and National Commission for resolution of their grievances. However, there is no separate mechanism for addressing grievances relating to online business under the Consumer Protection Act, 1986.
2. This information was given by the Minister of State for Consumer Affairs, Food and Public Distribution, Shri Raosaheb Patil Danve in a written reply in Lok Sabha today.